AI revolutionizing the Digital Mailroom

<p><span class="no-break"><span class="lead-text">As managing incoming information in digital mailrooms becomes increasingly complex, the challenge lies in boosting efficiency, eliminating sources of error, and ensuring compliance with regulatory requirements. This is where artificial intelligence (AI) proves invaluable.</span></span></p>

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AI revolutionizing the Digital Mailroom

<p>Professional article</p> <h1>AI revolutionizing the Digital Mailroom</h1>

AI revolutionizing the Digital Mailroom

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<h3>Outlook: the potential of GenAI in Document Management</h3> <p>GenAI and LLMs mark the dawn of a new era in AI-driven document processing. Their flexibility and semantic capabilities empower organizations to comprehensively understand and analyse document content. This paves the way for fully automating complex tasks such as classification, extraction, and validation, without extensive reliance on rule-based customization. Advancements in GenAI technology will continue to revolutionize input management, unlocking new opportunities to enhance efficiency and precision in document processing.</p>

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AI revolutionizing the Digital Mailroom

<h3><span>The role of artificial intelligence in Document Input Management</span></h3> <p>The use of generative AI (GenAI) and Large Language Models (LLMs) opens new dimensions in input management and increases the efficiency of document processing. In contrast to conventional machine learning approaches, which are based on historical data models, GenAI models enable the precise and dynamic processing of document content. They can understand the content of texts and analyse them in context. These capabilities are particularly useful for the automatic classification of documents, the extraction of relevant information and the in-depth review of content.</p> <h3><span>Classification of documents</span></h3> <p>Compared to conventional methods, LLMs offer a profound understanding of complex language structures, enabling more accurate document classification. Leveraging extensive training data, LLMs can differentiate between diverse document types and formats, categorizing content with high precision. This significantly streamlines document workflows by minimizing the need for manual intervention. Use cases include categorizing a broad spectrum of document types that were previously challenging to classify, extract, and semantically validate due to their structural diversity.</p> <h3><span>Automatic extraction of relevant information</span></h3> <p>One of the most notable advantages of LLMs in document management is their ability to extract relevant information with precision and contextual awareness. Traditional algorithms often depend on predefined rules for data extraction, while LLMs can dynamically recognize and retrieve content-rich data. This capability allows organizations to extract targeted information from a wide range of documents efficiently – whether it’s addresses, contact details, legal clauses, or financial data. By reducing reliance on extensive rule-based programming, GenAI increases efficiency and facilitates adaptability to different document types.</p> <h3><span>Semantic testing and quality control</span></h3> <p>The deep linguistic capabilities of LLMs enable reliable, context-aware validation of document content. Moving beyond simple rule-based checks, they ensure coherence, plausibility, and accuracy in the document review process. Semantic analysis is particularly crucial for quality control and data security. With GenAI, inconsistencies or irregularities across multiple documents in a case can be identified, enhancing data integrity and minimizing errors.</p>

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AI revolutionizing the Digital Mailroom

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Digital Mailroom with the power of AI

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Digital Mailroom with the power of AI

<p><span class="no-break"><span class="lead-text">In an increasingly digitized business world, the automation of document processing plays a central role. In recent years, Digital Mailrooms have become the centrepiece of this development.</span></span></p>

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Digital Mailroom with the power of AI

<p>Professional article</p> <h1>Digital Mailroom with the power of AI</h1>

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<h3>Conclusion: LLMs as drivers of the Digital Mailroom</h3> <p>The integration of LLMs into the Digital Mailroom enables companies to significantly increase their efficiency, accuracy and cost savings. Arcplace combines state-of-the-art AI technologies with in-depth expertise to provide customized solutions for Swiss companies. The integration of these models is not only a step towards the future but also a guarantee of better results, faster processes and satisfied customers – in short, a real revolution in the field of Digital Mailrooms.</p>

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<h3><br /> Contact us</h3> <p>Do you want to know more about the Digital Mailroom?<br /> Contact us, we will be happy to advise you personally.</p>

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<p>Digital Mailrooms are transforming traditional mailrooms into digital information centres that centralize, categorize and analyse physical and electronic mail streams. This saves time, reduces costs and increases the accuracy and security of data processing. Advances in technologies such as large language models (LLMs) and modern AI solutions are driving this development. Companies like Arcplace, a leading BPO provider in Switzerland, use these technologies to offer innovative and future-proof solutions.</p> <h3>The role of large language models in the Digital Mailroom</h3> <p>LLMs such as GPT-4 and Llama 3.2 can analyse large amounts of text and extract context-related information. They enable in-depth semantic analyses and are particularly effective when processing unstructured data such as e-mails or PDFs. These models recognize intentions, extract relevant content and automatically initiate follow-up actions. For example, invoices, contracts or enquiries can be efficiently classified and forwarded to the relevant departments. This automation reduces manual intervention and minimises sources of error considerably.</p> <h3>Precision and error reduction</h3> <p>LLMs are characterised by their high accuracy in data analysis. Where rule-based systems reach their limits, AI models stand out thanks to their ability to understand and correctly allocate even complex content. By using these technologies, customised solutions can be developed that are not only more efficient but also significantly reduce error rates. The continuous further development of the systems ensures that new requirements can be integrated quickly.</p> <h3>The road to complete automation</h3> <p>LLMs bring the dream of fully automated document processing closer. They are capable of learning and adapt to specific requirements through feedback. Customers can be offered flexible and scalable solutions that increase the degree of automation and maximise productivity at the same time. This enables companies to seamlessly adapt to the requirements of digital transformation.</p> <h3>Efficiency and cost savings</h3> <p>The use of LLMs offers considerable efficiency gains and cost benefits. Automatic processing reduces manual work and minimizes post-processing. Customers benefit from lower operating costs, faster processing times and improved customer satisfaction. This combination of efficiency and quality not only strengthens customer loyalty but also the competitiveness of companies.</p> <h3>Security and compliance</h3> <p>In an increasingly regulated business world, data protection and security are essential. LLMs help to process sensitive data correctly and comply with legal requirements. Arcplace is committed to the highest security standards and develops solutions that are fully compliant with legal requirements. AI models automatically recognise personal data and ensure that it is processed accordingly. This is particularly important for Swiss companies, which are subject to strict regulations.</p>

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<p>Case Study</p> <h1>2.5 million pages scanned at lightning speed</h1>

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Box Lead Case Study: 2.5 million pages scanned at lightning speed

<p><span class="no-break"><span class="lead-text"><span class="lead-text no-break">The dossiers of HypothekenZentrum AG needed to be digitized and stored in an archive system. Searching for an experienced scanning partner capable of handling the extensive volume of 2.5 million pages professionally and in compliance with strict security regulations, the company opted for Arcplace.</span></span></span></p>

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Initial Situation

<h3>Initial Situation</h3> <p><span class="no-break">HypothekenZentrum AG</span> is a subsidiary of the VZ Group, manages mortgages for institutional clients and transfers loans. The company stored its dossiers physically and to process them, employees had to ‘check out’ and ‘check in’ the paper documents in the archive room. To enable location-independent access to the work documents and improve efficiency, all dossiers needed to be digitized. This digitization had to be implemented in the shortest possible time while meeting the strict quality and security standards required of a financial services provider.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Document storage in consistent quality</span></li> <li><span class="MaaxBold">Location-independent access to dossiers</span></li> <li><span class="MaaxBold">Efficiency gains in processing the dossiers</span></li> </ul> <p>The process of extracting the dossiers by trained <span class="no-break">Arcplace</span> employees was carried out at full speed to enable the digitization to proceed as quickly as possible. All dossiers were labeled with a barcode on-site at the customer’s premises which was scanned before being placed in transport boxes, ensuring seamless tracking. The scanning was carried out in <span class="no-break">Arcplace's </span>Scan &amp; BPO Center in Glattbrugg. After just four months, all digitized dossiers were securely and fully transferred to HypothekenZentrum’s archive system via an SFTP server.</p> <h3>"The <span class="no-break">Arcplace</span> team impressed us from the start with their high level of expertise, solution-oriented approach, and hands-on mentality. Decision-making processes were quick, and communication was on equal footing."</h3> <p><span class="no-break"><span class="bildcaption">Christian Bünter, Head of Relationship Management, HypothekenZentrum AG</span></span></p>

Results

<h3>Results</h3> <ul> <li>Space savings due to the elimination of physical filing</li> <li>Time savings through simplified and faster access to dossiers</li> <li>Location-independent access to dossiers</li> <li>Centralized document storage with consistent quality</li> </ul>

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Text About Arcplace

<h3>&nbsp;</h3> <h3>Arcplace AG</h3> <p>Swiss company <span class="no-break">Arcplace</span> AG is a specialized IT service provider that supports organizations in the digitization and automation of document related processes as well as in electronic archiving.</p> <p>Since its founding in 2006, <span class="no-break">Arcplace</span> has implemented solutions for more than 900 customers across a wide range of sectors. <span class="no-break">Arcplace</span> is a privately owned and independent company with a professional team of over 100 employees.</p> <p><span class="no-break">Arcplace</span> offers its services via datacenters located in <span class="no-break">Switzerland</span> and is certified to the ISO 27001 standard for information security.</p> <h3>Kontakt:</h3> <p>Arcplace AG<br /> Mühlebachstrasse 54<br /> CH-8008 Zürich<br /> <em class="fa fa-phone">&nbsp;</em><a href="tel:+41445012200" target="_self" title="click to call">+41 44 501 22 00</a><br /> <em class="fa fa-envelope">&nbsp;</em><a href="mailto:info@arcplace.ch" title="Contact us">info@arcplace.ch</a></p>

Box Text Arcplace wins major contract from the city of Winterthur

<p><br /> The city of Winterthur was looking for a service provider to take over the digitization of the city administration's daily incoming mail. The letters were to be scanned centrally and distributed for further processing using an existing electronic mailbox solution.</p> <p>The contract was awarded at the beginning of August. Arcplace was commissioned to provide the scanning service for CHF 3.3 million. The realization of the project will begin in the coming weeks to be ready for the implementation next year.</p> <p>"We are delighted that we were able to convince the city administration of Winterthur that we have the necessary know-how and team to provide a professional digital mailbox service. We are grateful for the trust placed in us and look forward to a long and fruitful cooperation," explains Robbert Spierings, CEO &amp; Founder of Arcplace.</p>

Box Lead Arcplace wins major contract from the city of Winterthur

<p>August 8^th, 2024</p> <h1><span class="no-break">Arcplace wins major contract from the city of Winterthur</span></h1> <p><span class="lead-text"><span class="no-break"><span class="MaaxItalic">The city of Winterthur has opted for Arcplace's scanning services to digitize its incoming physical mail. The Zurich-based company prevailed against six competitors.</span></span></span></p>

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31. März 2016 <h2>Pfister möbelt die Rechnungsverarbeitung auf</h2> Die Möbel Pfister AG, Marktführerin im Schweizer Einrichtungsfachhandel, hat die Verarbeitung der Kreditorenrechnungen unternehmensweit digitalisiert und automatisiert. Mit der Lösung von Arcplace können die bis zu 30’000 jährlich eingehenden Papier- und E-Rechnungen schnell und zuverlässig zentral erfasst, überprüft und über vordefinierte Workflows zur Genehmigung und Bezahlung weitergeleitet werden. Durch die effizienteren Prozesse profitiert Pfister von besseren Lieferantenkonditionen, mehr Transparenz und tieferen Kosten.

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<p><span class="bildcaption"><span class="bildcaption no-break">Head office of the Winterthur city administration (Image source: Winterthur city administration)</span></span></p>

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User-friendly and compliant with legal regulations

<h3>User-friendly and compliant with legal regulations</h3> <p>With the new email archiving solution from Arcplace, Frankfurter Bankgesellschaft was able to solve the existing challenges elegantly. Today its employees have email inboxes with a virtually unlimited capacity. The growth of the message repository is constantly monitored in the background. As the Exchange Server now only needs to manage the latest information, its performance has improved significantly.</p> <p>The user-friendly solution is integrated seamlessly with Microsoft Exchange and Microsoft Outlook, meets all current compliance requirements and offers excellent flexibility. It allows extensive research (e-discovery) to be carried out quickly and reliably with the help of high-performance search and filter options. The legally compliant storage of emails takes place in-house on an archive store with soft-WORM functionality. WORM stands for ‘write once, read many’ and describes measures that permanently prevent the deletion, overwriting and modification of data on a storage medium.</p> <p>One particular advantage of this solution is that archived emails remain permanently visible to employees in Outlook (a small icon marks them as archived) and can easily and transparently be viewed via Outlook, Outlook Web Access (OWA) or extended Web-based search functions and also be restored if necessary. Advanced technologies like ‘single instancing’ help to reduce the storage needs associated with the archiving by storing identical data only once.</p>

Mail server under intense strain and new compliance requirements

<h3>Mail server under intense strain and new compliance requirements</h3> <p>Frankfurter Bankgesellschaft uses Microsoft Exchange for the central management of emails, appointments, contacts and tasks, and the employees use Microsoft Outlook at their workplaces.</p> <p>In the past, the lack of systematic email archiving often caused problems. The entire email traffic used to be recorded with the help of the journaling function of Microsoft Exchange. However, this solution no longer satisfied the newly released statutory regulations. The bank urgently needed a new and efficient email archiving solution.</p> <p>The following key requirements were defined for the solution:</p> <ul> <li>Reduction of the email system load through systematic archiving</li> <li>Fully automated archiving without user interaction</li> <li>Processing of proprietary PST files (PST files are the container files of Outlook in which tasks, notes, emails and the calendar are stored)</li> <li>Full conformity with new compliance requirements</li> </ul>

Box Lead

<p><span class="no-break"><span class="lead-text">In the past, the email server of Frankfurter Bankgesellschaft was under intense strain due to the large and evergrowing amount of data. The performance of the email server was not ideal and the tradition-rich banking institution was confronted with new legal regulations of the Financial Market Supervisory Authority (FINMA) concerning the retention of electronic correspondence. Both challenges were solved with an advanced email archiving solution from Arcplace.</span></span></p>

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At a glance

<h3>At a glance</h3> <ul> <li>Email archiving solution seamlessly integrated with Microsoft Exchange and Microsoft Outlook</li> <li>Fully automated archiving without end user interaction according to flexibly configurable rules</li> <li>Archived emails remain visible to the end user and can be opened with a mouse click</li> <li>Reduced need for storage space and lower storage costs on the email system</li> <li>Comprehensive search functions (e-discovery) in the field of compliance guarantees transparency and control</li> <li>Shorter backup and restore times</li> <li>Guaranteed conformity of corporate and statutory compliance regulations</li> </ul>

An archiving solution based on Symantec Enterprise Vault

<h3>An archiving solution based on Symantec Enterprise Vault</h3> <p>Zurich-based Arcplace, specialists in digital archiving designed and implemented a user-friendly email archiving solution on the basis of ‘Symantec Enterprise Vault’. With this industry-leading archiving software, enterprise data can automatically be consolidated and systematically archived from email systems, PST files, file systems, Microsoft SharePoint systems and instant messaging applications. In accordance with the defined rules, the individual emails and their attachments are automatically swapped out of the Exchange mailbox and archived in an audit-proof manner.</p>

Cross-border private banking and wealth management

<h3>Cross-border private banking and wealth management</h3> <p>Frankfurter Bankgesellschaft has its headquarters in Zurich and a subsidiary in Frankfurt am Main. As a subsidiary of one of the world’s largest financial groups, Sparkassen-Finanzgruppe Deutschland, the bank offers German and Swiss clients a comprehensive portfolio of services with a focus on private banking and wealth management. The specialists of Frankfurter Bankgesellschaft are familiar with the risks and opportunities of global capital markets and with the tax-related and legal framework conditions of the target markets and have long-standing experience in the management of medium-sized family companies. The cross-border banking group manages assets worth approximately CHF 9 billion and has 140 employees.</p> <h3>“We achieved all of our goals in terms of easing the load on the system and fulfilling compliance requirements. The Arcplace team designed and implemented the solution with a high level of professionalism – we are very satisfied.”</h3> <p>Oliver Hitz – System Administrator, Frankfurter Bankgesellschaft, Switzerland</p>

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<p>Case Study</p> <h1>Frankfurter Bankgesellschaft fulfils compliance requirements with a new archiving solution</h1>

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Initial situation

<h3>Initial situation</h3> <p>The Valora Group used Windream archive technology to archive its personnel dossiers. The existing archive was no longer meeting the increasing compliance requirements. Another problem was that access to personnel information could not be controlled in a differentiated manner. Furthermore, the disruption in the archiving process generated a great deal of additional work. With a new archive solution within the existing SAP system landscape, all three problem areas were to be addressed at once.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">378,000 documents</span></li> <li><span class="MaaxBold">Legally compliant archiving</span></li> <li><span class="MaaxBold">No more media breaks</span></li> </ul> <p>Based on the archiving software of KGS, Arcplace has implemented a solution for storing new and existing HR files in SAP. The existing scanning infrastructure (Kofax) was adapted so that documents with their metadata can be linked to the SAP system via the KGS Document Router and transferred to the KGS ContentServer4Storage archive.</p> <p>KGS ZADOC extends SAP’s standardized ArchiveLink® interface with the ability to process additional attributes and enable SAP-independent access. The existing personnel dossiers were transferred completely and error-free by Arcplace in just two days.</p>

Results

<h3>Results</h3> <ul> <li>Efficient direct archiving of newly scanned dossiers in the new KGS SAP archive</li> <li>Successful transfer of 378,000 documents from Windream to the new KGS SAP archive</li> <li>Adoption of the existing authorization concept from SAP HCM</li> <li>Legally compliant archiving of new and existing personnel dossiers</li> <li>Optimized dossier structure in the new KGS SAP archive</li> <li>Direct access to archived information from SAP HCM</li> </ul> <h3>“Arcplace has implemented a legally compliant personnel dossier archive in SAP in a highly professional manner.”</h3> <p><span class="bildcaption">Bernd Haberhauer, HR Application Management Valora Schweiz AG</span></p>

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<p>Case Study</p> <h1>More convenient archiving solution for Valora</h1>

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<p><span class="no-break"><span class="lead-text">The Valora Group is a leading convenience and food service provider with around 2,800 sales outlets at high-frequency locations in the DACH region and the Netherlands. In its retail formats, it sells a steadily growing range of digital services. Valora also operates one of the world’s leading production facilities for pretzel bakery products. The company was faced with the challenge of establishing a legally compliant archive for its personnel dossiers in SAP and transferring almost 400,000 existing documents.</span></span></p>

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Initial situation

<h3>Initial situation</h3> <p>The Hotelplan Group – a subsidiary of the MigrosGenossenschafts-Bund – had two archive systems, which were used by Hotelplan with 1,700 users and Interhome with 800 users respectively. The existing archives were subject to high and continuously increasing costs while providing an inadequate service. The company wanted a solution that had already been used in the Migros Group and had good references in Switzerland. Expertise and a quick understanding of special processes, which do not always correspond to the SAP standard, were further requirements for the project.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">7.8 million documents migrated</span></li> <li><span class="MaaxBold">Legally compliant archiving</span></li> <li><span class="MaaxBold">Increased cost efficiency</span></li> </ul> <p>Based on the archive software from kgs, Arcplace implemented a solution for archiving new documents and transferring the existing ones. After the conception and modularisation of the work packages – which included installation, migration, VIM integration and scanning methods – approximately 1.5 million documents were migrated from the test system and around 6.3 million from the productive environment into the kgs archive. The components kgs ContentServer, kgs MigrationServer, kgs ProxyServer and kgs ScanClient were used.</p>

Results

<h3>Results</h3> <ul> <li>Transfer of 7.8 million documents from the old archive to the new kgs SAP archive</li> <li>Successful project implementation with minimal cost and time overruns</li> <li>Efficient direct archiving of newly scanned documents</li> <li>Improved stability and scalability</li> <li>Legally compliant archiving of new and existing documents</li> <li>Archiving with no media breaks</li> </ul> <h3>“The archive is very stable and updates are relatively easy to implement.”</h3> <p><span class="bildcaption">Markus Spichtig, Director Application Development, Hotelplan Group</span></p>

Box Lead

<p><span class="no-break"><span class="lead-text">The existing archives of the Hotelplan Group, which were used by Hotelplan and its subsidiary Interhome, were to be replaced by a comprehensive, cost-efficient and legally compliant SAP archive and around 7.8 million documents had to be transferred to the new archive.</span></span></p>

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<p>Case Study</p> <h1>Comprehensive and cost-efficient SAP archive for Hotelplan</h1>

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Initial situation

<h3>Initial situation</h3> <p>At TL, over 1,600 employees are working every day to guarantee efficient public transport and accelerate its further development. Improved efficiency and progress for the HR department was also desired. Until now, all personnel dossiers have been physically stored in various filing cabinets. It was not possible to access the documents when working from home, creating difficulties for the HR department. The paper archive also took up a lot of space, which got in the way of the planned office redesign.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Tried and tested, flexible scanning services</span></li> <li><span class="MaaxBold">Transparent thanks to reporting</span></li> <li><span class="MaaxBold">Cost- efficient</span></li> </ul> <p>TL benefited from a comprehensive digitization service, which included the following steps: Arcplace organized the transport of the dossiers from Lausanne to Glattbrugg, where Arcplace specialists scanned the 213,846 pages at its own Scan &amp; BPO Center. In order to ensure that the documents could be transferred into the existing HR system, digitization took place in accordance with defined specifications. The PDF/A files generated were transferred to TL via SFTP server with the corresponding index values. The physical dossiers are also be stored with an Arcplace partner for a year and then destroyed in accordance with the highest security standards.</p>

Results

<h3>Results</h3> <ul> <li>Improved efficiency, thanks to simplified processes</li> <li>Controlled access to documents and information from any location</li> <li>Central document storage in uniform quality</li> <li>Space savings resulting from the elimination of paper</li> <li>Professional scanning services from A-Z</li> </ul> <h3>“Working with Arcplace was constructive and collaborative at all times; scanning was quick and professional. We are very satisfied.”</h3> <p><span class="bildcaption">François Gugger, Head of employee services at TL</span></p>

Box Lead

<p><span class="no-break"><span class="lead-text">Transports publics de la région lausannoise (TL) planned to modernize the management of its still paper-based personnel dossiers. This involved digitizing around 1,600 dossiers. The company decided to use Arcplace’s scanning services. Thanks to this digitization, the dossiers can be accessed from any location, management and archiving of the documents is consistent and clear, and cumbersome filing cabinets are no longer needed.</span></span></p>

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<p>Case Study</p> <h1>Even more mobility for “TL” with digitized personnel dossiers</h1>

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Initial situation

<h3>Initial situation</h3> <p>Männedorf Hospital has been the main hospital for the region’s population for more than 130 years. The Human Resources Department manages the personnel dossiers of around 1000 active employees, which still were kept in paper form until recently. Manageable, data-protection compliant storage and efficient management of these dossiers became a necessity. The increased lack of space and high archiving costs also added to this.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Over 80,000 digitized pages</span></li> <li><span class="MaaxBold">Location-independent, controlled access to dossiers</span></li> <li><span class="MaaxBold">More space and less archiving effort</span></li> </ul> <p>Following a recommendation, the company decided to use Arcplace’s scanning services. As agreed, the physical dossiers were sorted at the hospital, provided with dividers and prepared for collection in boxes contributed by Arcplace. The scanning was carried out by Arcplace specialists at the Scan &amp; BPO Center in Glattbrugg. To ensure that the pages could be transferred into the existing HR system, they were digitized according to defined specifications.</p> <p>Together with the corresponding index values such as personnel number and document type, the generated PDF/A files were transmitted via SFTP server. Arcplace stored the physical dossiers in a short-term archive and destroyed them after three months in accordance with the highest security standards.</p>

Results

<h3>Results</h3> <ul> <li>Time saved thanks to faster retrieval of dossiers and information</li> <li>Superiors can view appropriately defined dossier contents</li> <li>Employees receive access to their own dossier</li> <li>Reduced archiving effort</li> <li>Space saved thanks to elimination of physical filing system</li> </ul> <h3>“The most important requirements for the project were compliance with data protection, reliability, expertise and adherence to deadlines. We are very satisfied.”</h3> <p><span class="bildcaption">Nicola Fielder, Head of HR, Männedorf Hospital</span></p>

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<p>Case Study</p> <h1>Operation “digitization of personnel dossiers” successful</h1>

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<p><span class="no-break"><span class="lead-text">In its search for an expert scanning partner to digitize its personnel dossiers, Männedorf Hospital chose Arcplace. Digitizing the documents has simplified access to information and optimized management of the documents. At the same time, eliminating the paper archive has put an end to the space shortage and massively reduced the manual effort required for archiving.</span></span></p>

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Initial situation

<h3>Initial situation</h3> <p>When it comes to pensions, 1.4 million private individuals and over 40,000 companies already place their trust in Swiss Life’s many years of experience. The pension and financial solutions provider was generating ever more mortgage dossiers, which had to be managed and archived. For example, before the digitization project, around 25,000 paper-based dossiers relating to customers and administrative formalities were stored in a cellar. It was laborious to access to records quickly, searching for dossiers proved time-consuming and space was at a premium.</p>

Solution, Results

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Overview of the entire dossier inventory</span></li> <li><span class="MaaxBold">Access to dossiers regardless of location</span></li> <li><span class="MaaxBold">More space and less archiving effort</span></li> </ul> <p>At Swiss Life’s request, a proof of concept (PoC) was carried out in the run-up to the project, in which a run-through of the entire scanning and import process was carried out. Different scan profiles were created for the various dossiers and tests were performed of transmitting the generated PDF/A files via SFTP. Down in the basement archive, Swiss Life employees then packed the dossiers in boxes for transport and Arcplace employees inventoried them in a list. The master data recorded during the inventory ensured correct filing of the dossiers in the end system.</p> <h3>Results</h3> <ul> <li>Reduced archiving effort</li> <li>Time saved thanks to faster document access</li> <li>Space saved thanks to the elimination of a physical filing system</li> </ul> <p>The packaged dossiers were collected weekly from Swiss Life in a sealed van and delivered to the Arcplace Scan &amp; BPO Center in Glattbrugg. During processing, special set of rules specified which documents had to be sorted out, scanned and returned to Swiss Life. After scanning, Arcplace stored the remaining physical documents in a short-term archive and destroyed them after three months in accordance with the highest security standards.</p> <h3>”Thanks to Arcplace, the project was carried out in a professional manner and the quality management was of a very high level.“</h3> <p>Urs Schaffner, Head of Service Center Private Customers, Swiss Life</p>

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<p>Case Study</p> <h1>Swiss Life opts for paper-free organization in its mortgage archive</h1>

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<p><span class="no-break"><span class="lead-text">The plan was to replace Swiss Life’s paper-based archive, which was filled with mortgage dossiers, with a digital archive. With the support of Arcplace, around 25,000 dossiers were digitized in a single project. This has facilitated access to the documents, saved space and optimized management of the documents.</span></span></p>

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Initial situation

<p>All documents were physically stored in an archive at Raiffeisenbank Aarau-Lenzburg. If a customer advisor needed a dossier, they had to contact a service employee, who went to the archive to search for the documents. If the dossiers were stored at another branch, the documents had to be delivered by courier. Processing proved to be circumstantial, time-consuming and inefficient.</p>

Solution

<ul> <li><span class="MaaxBold">Improved customer service through faster retrieval</span></li> <li><span class="MaaxBold">Access to all dossiers from any location</span></li> <li><span class="MaaxBold">Central document storage in uniform quality</span></li> </ul> <p>Arcplace set up a temporary scanning facility in an outbuilding of the Raiffeisenbank in Kölliken. The various branch offices delivered their paper dossiers in boxes, where they were prepared for scanning. It was crucial that the preparation of the documents as well as the scanning process complied with Raiffeisen Switzerland’s migration guidelines. Regular random checks of the scanned dossiers by the bank and Arcplace ensured that the quality and archiving criteria met the specifications. A member of the credit administration staff was on site throughout the processing of the large number of credit dossiers and provided the scanning team with expert support. This enabled the scanned documents to be imported efficiently and successfully into the e-dossier system provided for this purpose. Investing an expert employee in the project has paid off and contributed significantly to the high quality of the dossiers.</p>

Results

<ul> <li>Greater efficiency and improved customer service through simplified work processes</li> <li>All offices can access documents from any location</li> <li>Space savings resulting from the elimination of paper-based storage</li> <li>In-house scanning ensures high security</li> <li>Scanning services from A to Z</li> </ul> <h3>“The processed dossiers were of high quality and the cooperation between us and Arcplace was excellent.”</h3> <p><span class="bildcaption">Susanne Willimann, Head of Compliance &amp; Controlling, Member of the Extended Bank Management, Raiffeisenbank Aarau-Lenzburg</span></p>

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<p><span class="no-break"><span class="lead-text">Raiffeisenbank Aarau-Lenzburg has five branches, making it one of the largest banks within the Swiss Raiffeisen Group. In order to make the processing of credit and customer dossiers more efficient, the 'Meeting Bank' opted for Arcplace’s scanning services. Over 35,000 dossiers, including 2,500 credit dossiers, were digitized on site in Kölliken.</span></span></p>

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<p>Case Study</p> <h1>Raiffeisenbank Aarau-Lenzburg digitizes dossiers with Arcplace</h1>

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Anachronistic paper personnel dossiers

<p>The personnel department at Hilti headquarters in Schaan administers some 1,900 personnel dossiers of active employees. Until recently, the dossiers were held in paper form. Searching manually for specific information was time-consuming and it was not possible to view the information of more than one person at the same time.</p> <p>At Hilti, a technology company which relies heavily on electronics and digitization in many areas, this paper-based personnel administration system was increasingly felt to be an anachronism. Gaby Mair, an HR specialist at Hilti, explains, “For efficiency reasons, there was no longer any escaping the need for digitization. We looked for a practicable solution to digitize the dossiers, so that we could include them in our SAP-based business process solution. When looking for a suitable solution provider, we came across Arcplace.”</p>

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<p>Case Study</p> <h1>Digitized personnel dossiers for Hilti</h1>

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Simpler, faster processes and space savings

<p>Hilti is very satisfied with the way the project has gone and with the results achieved. Gaby Mair once again: “The aims of the project have been achieved within the defined cost and timeframe. The digital personnel dossiers significantly simplify and speed up the work processes in HR. We can now access personnel documents wherever we are, we can search for specific information and share it within an authorised group of people with no difficulty. Access to the electronic personnel dossiers is regulated by means of a detailed system of access rights.” The Hilti HR specialist also emphasises the excellent cooperation and the specialist support provided by Arcplace. “The Arcplace specialists assisted us particularly with the definition of the dossier structure and the document types. Because the document scanning took place in-house on our premises, it was possible to clear up any questions with no difficulty.”</p> <h3>“ We have fully achieved our project objectives while adhering to deadlines and costs. The digital personnel dossiers significantly simplify and speed up the working processes in HR.”</h3> <p><span class="bildcaption">Gaby Mair, HR Specialist, Hilti Aktiengesellschaft AG</span></p>

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Hilti – leading systems provider for the construction industry

<p>The Hilti Group supplies the construction industry around the world with technologically leading products, system solutions and services. Key product and solution areas include drilling, grinding, cutting and attachment technology, construction chemicals, laser measurement systems, as well as fire prevention and façade systems. One speciality is the cleverly devised fleet management system, which enables Hilti customers to put together their own individual and complete equipment fleets, including all-round service, at fixed monthly prices. Hilti employs over 25,000 people in more than 120 countries worldwide, earning CHF 4.6 billion in revenue in 2016.</p> <h3>“We wanted a solution provider who would carry out the digitization of the dossiers right here on the premises according to our requirements. Arcplace was able to offer us this service.”</h3> <p><span class="bildcaption">Gaby Mair, HR Specialist, Hilti Aktiengesellschaft AG</span></p>

Box Lead

<p><span class="lead-text">Hilti, the global construction technology group based in Liechtenstein, is also pushing digitization forward internally. With the support of Arcplace, 1’900 paper-based personnel dossiers were digitized at the group’s headquarters in Schaan so that they could be transferred to their existing SAP system as searchable PDF documents.</span></p>

Scanning at Hilti carried out by specialists from Arcplace

<p>Hilti insisted on an in-house solution. Gaby Mair continues, “For us there was no question of allowing sensitive information to leave the premises. We wanted a solution provider who would carry out the digitization of the dossiers according to our requirements, with a professional infrastructure right here on our premises. Arcplace was able to offer us this service.” The scanning specialists from Arcplace also assisted the Hilti HR team in defining the structure of the future personnel dossiers and the appropriate document types, in compliance with the existing storage and future processes. Consistent quality management and reporting ensured adherence to the defined procedures, dates and costs.</p> <p>To ensure that the documents of a personnel dossier could be archived in a structured manner, the scan operator recorded the personnel number and the document type manually for every document as it was scanned. Following validation, a searchable PDF/A file was created for each document. The scanning professionals manually sifted out any document types which were no longer required, as specified by&nbsp;Hilti, and removed them for secure destruction. At the end of the project the scanned personnel dossiers were handed over on an external hard disk. An IT specialist from Hilti then transferred the digital dossiers into the existing SAP business process solution.</p>

At a glance

<ul> <li>Scanning of 1,900 paper-based personnel dossiers on the customer’s premises</li> <li>Scanning infrastructure and specialists provided by Arcplace</li> <li>Comprehensive support in the definition of the digital dossier structure and the document types</li> <li>Scanning-services from A to Z: Preparation of the dossiers, scanning, manual input of classification information, data extraction, validation, handover of digital documents on external HDs for transfer to the SAP system</li> <li>Significantly faster and universal availability of the digital documents</li> <li>Rapid search for specific information</li> <li>Easy exchange of information between authorised individuals</li> <li>Space savings resulting from the elimination of paper-based storage</li> </ul>

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Initial situation

<p>The service department of Grün Stadt Zürich was established over 160 years ago with one city gardener. Today, around 550 employees, apprentices and interns take care of “the green” in the city. GSZ personnel dossiers were kept in paper form, which made it difficult to access the information and ensure efficient, uniform management. The dossiers took up a lot of space and the manual archiving required additional effort every year.</p>

Solution

<ul> <li><span class="MaaxBold">Uniform filing in the HR system</span></li> <li><span class="MaaxBold">More space and less archiving effort</span></li> <li><span class="MaaxBold">Location-independent access to dossiers</span></li> </ul> <p>In 2019, Arcplace digitized the personnel dossiers of the administration department of the Mayor’s Office (PRD) in Zurich’s city hall. Within the context of digitization at the City of Zurich, which has the aim of end-toend electronic document management, electronic personnel dossiers are an important component. In order to be able to store the scanned dossiers in the Aconso HR system in a uniform manner, Grün Stadt Zürich opted for Arcplace’s scanning services. The preparatory work – such as inserting dividers and cover sheets or removing staples and sticky notes – was done by GSZ employees. The scanning was carried out by the Arcplace specialists on site. The approximately 70,000 pages were digitized according to defined specifications in order to ensure a smooth transfer of the generated PDF/A files, together with the corresponding CSV files, into the existing target system.</p>

Results

<ul> <li>Time saved thanks to faster retrieval of documents and information</li> <li>Reduced archiving effort and legally compliant digital archiving</li> <li>Space saved thanks to the elimination of a physical filing system</li> <li>Conformity with the digitization strategy of the City of Zurich</li> </ul> <h3>“We are very satisfied with Arcplace’s performance and can definitely recommend them as a partner.”</h3> <p><span class="bildcaption">Roland Schischke, Team Leader HR Projects &amp; HR Services, Grün Stadt Zürich</span></p>

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<p>Case Study</p> <h1>Service Department of Grün Stadt Zürich digitizes personnel dossiers with Arcplace</h1>

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<p><span class="no-break"><span class="lead-text">“Grün Stadt Zürich” (GSZ) is really committed to sustainability. With Arcplace’s support, the huge mountain of paper-based personnel dossiers was digitized on site. At the same time, future paper consumption was drastically reduced.</span></span></p>

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Initial situation

<p>The Debrunner Koenig Group is a competent B2B trading partner and service provider for construction, trade and industry, which consists of the three business areas “Reinforcements”, “Multi Metal” and “Technical Products”. The Human Resources department is supported centrally by Debrunner Koenig Management AG (DKM), the service provider of the Debrunner Koenig Group. DKM was looking for a solution partner to digitize the around 2500 paper-based personnel dossiers stored centrally at the headquarters and to make these available to the HR staff in the branches via the HR system Abacus.</p>

Solution

<ul> <li><span class="MaaxBold">Nearly 2500 paper-based personnel dossiers digitized</span></li> <li><span class="MaaxBold">Holistic scanning service onsite</span></li> <li><span class="MaaxBold">All dossiers now available in digital form in Abacus</span></li> </ul> <p>Based on references, DKM chose Arcplace as scanning partner. First of all, the partners defined the structure of the digital personnel dossiers, during which the extensive expertise of Arcplace was utilised to the full. Scanning was completed at DKM’s offices in St. Gallen by an experienced, multi-lingual team from Arcplace using a temporary infrastructure. The dossiers were sorted and then processed in line with the ongoing personnel activities. This process included the validation of the dossiers in accordance with clearly defined requirements, sorting and allocation of the documents, scanning, indexing and final checks. The electronic files were then handed over in a way which ensured they could be transferred to Abacus without any problems.</p>

Results

<ul> <li>Time- and location-independent access to documents for franchise partners and trustees</li> <li>Shortened processing times through automatic approval workflows</li> <li>Distinctive paper and time savings</li> <li>Documents can be found quickly and easily thanks to a simple search function</li> <li>Legally compliant archiving</li> <li>Complete document history and logging of all documents</li> </ul> <h3>“Arcplace provided us with valuable input on the structure of the digital dossiers as well as the organisation of the overall digitization process.”</h3> <p><span class="bildcaption">Matthias Züllig, Head of Human Resources, Debrunner Koenig Group</span></p>

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<p>Case Study</p> <h1>Construction and industry supplier Debrunner Koenig digitizes personnel dossiers</h1>

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<p><span class="no-break"><span class="lead-text">Arcplace has digitized around 2500 paper-based personnel dossiers for the Swiss wholesaler Debrunner Koenig. Scanning was completed onsite at the customer’s location by the Arcplace specialists. The personnel information can now be accessed by HR staff in all subsidiaries in the HR system, Abacus, irrespective of the time or location.</span></span></p>

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Initial situation

<p>At Jungheinrich, new contracts were sent as PDFs to the accounting department after they were signed. There they were checked and the associated information was noted in an Excel file. The original contract was stored physically in a folder. The lack of a central digital filing system made it difficult to search for information, and the paper archive required a lot of space and cost money. To improve the time-consuming and costly process of contract management, the company turned to Arcplace.</p>

Solution

<ul> <li><strong>Efficiency gains when searching for information</strong></li> <li><strong>Central document storage in uniform quality</strong></li> <li><strong>Reduced burden on internal areas</strong></li> </ul> <p>The ECM solution that was implemented is based on Hyland’s leading platform OnBase, which enables the highly efficient electronic management of contract documents. New contracts are entered directly by the contract manager in the contract categories predefined by Jungheinrich, during which all associated documents and information can be assigned. The solution is completely web-based and offers authorised persons access to the records at any time, regardless of location, which in turn makes it easier and faster to search for information. Contracts entered in the system are archived automatically, which means the physical filing of paper documents has become obsolete. The flexible and scalable platform solution OnBase can be expanded and therefore also used for other use cases throughout the company in future.</p>

Results

<ul> <li>Time- and location-independent access to documents for franchise partners and trustees</li> <li>Shortened processing times through automatic approval workflows</li> <li>Distinctive paper and time savings</li> <li>Documents can be found quickly and easily thanks to a simple search function</li> <li>Legally compliant archiving</li> <li>Complete document history and logging of all documents</li> </ul> <h3>“We didn’t want to have paper anymore, and we didn’t want to spend hours searching for information.”</h3> <p><span class="bildcaption">Marcello Leuci, Head of IT at Jungheinrich AG</span></p>

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<p>Case Study</p> <h1>Digital Contract Management: Jungheinrich no longer stacks paper</h1>

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<p><span class="lead-text">The market leader in the field of intralogistics lacked a digital contract management. Arcplace implemented a solution that saves Jungheinrich AG a lot of time and space. All contracts are created, processed and stored centrally and electronically using an Enterprise Content Management (ECM) platform. Time-consuming searches for information are no longer an issue, processing times have been shortened and the physical archiving of paper is no longer needed.</span></p>

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«The solution with OnBase meets our functional specifications, and it was possible to implement it as a cloud service with minimum resource input on our part.»

<p><span class="bildcaption">Vanessa Walliser, Project manager at Coop Mineraloel AG</span></p>

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Results

<ul> <li>Time- and location-independent access to documents for franchise partners and trustees</li> <li>Shortened processing times through automatic approval workflows</li> <li>Distinctive paper and time savings</li> <li>Documents can be found quickly and easily thanks to a simple search function</li> <li>Legally compliant archiving</li> <li>Complete document history and logging of all documents</li> </ul>

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<p>Case Study</p> <h1>Arcplace digitized the invoice dispatch at Coop Mineraloel AG</h1>

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Solution

<ul> <li><span class="MaaxBold">Completely digitized document processes</span></li> <li><span class="MaaxBold">Managed cloud solution from Arcplace</span></li> <li><span class="MaaxBold">Legally compliant storage of all documents</span></li> </ul> <p>A cloud document platform hosted in a Swiss data center – based on the ECM standard software “OnBase” from Hyland – is now used to handle the document management completely electronically. Each day, the documents are transferred as PDF files directly from SAP and made available in an auditable (unchangeable) way. Furthermore, extensive functionalities were implemented to automate the approval processes.</p>

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<p><span class="no-break"><span class="lead-text">Avec l’aide d’Arcplace, Coop Mineraloel AG a numérisé les processus d’établissement de factures et d’avoirs pour les quelque 320 magasins franchisés Coop Pronto. Une plateforme de gestion documentaire dans le cloud, qui permet d’accéder très simplement aux documents, constitue le cœur de la solution. Les workflows d’approbation automatisés ont permis d’accélérer considérablement les processus.</span></span></p>

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Initial situation

<p>In the past, Coop Mineraloel AG (CMA) printed, packed, franked and sent out thousands of sheets of paper invoices and credit notes each day for the more than 320 Coop Pronto franchise partners. The partners checked their orders, among other things, based on the paper documents. Afterwards, the invoices and documents were physically filed in a folder that was sent to a trust company at the end of the month to handle the accounting. The paper-based processes were time-consuming and resource-intensive for everyone involved.</p>

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Burkhalter Group – leading electrical engineering service provider

<p>With around 3000 employees, the Burkhalter Group is the leading Swiss provider for electrical engineering solutions on buildings. The Burkhalter network includes 45 virtually autonomous companies at 99 locations in all four parts of the country. The Burkhalter Group offers an extensive service portfolio, which includes all electrical engineering services for industrial, commercial and residential buildings. From high and low voltage installations, to telecommunication and IT networks, to security and KNX bus technologies as well as complete building automation solutions. IT services within the Group are provided centrally via the internal IT team of Burkhalter Management AG.</p> <h3>“The electronic dossiers have resulted in measurably more efficient processes in HR administration.”</h3> <p><span class="bildcaption">Susanne Fischer, IT specialist, Burkhalter Management AG</span></p>

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At a Glance

<h3>At a Glance</h3> <ul> <li>Complete solutions for the electronic processing and legally compliant archiving of personnel dossiers</li> <li>Functional extensions with processes for weekly reporting, absence approvals and payroll accounting</li> <li>Fast retrieval of information thanks to full-text searches</li> <li>Access to personnel information irrespective of time or place</li> <li>Significant space-savings in the archive</li> <li>Compliance with data protection policies through access rights</li> <li>Fulfilment of compliance requirements thanks to the logging of all activities related to viewing or changing documents</li> <li>Automatic transfer of information and documents from third-party applications (HR systems and payroll accounting)</li> <li>Simple integration of documents in Office applications</li> </ul>

The solution

<h3>Solution</h3> <p>The solution from Arcplace contains the DMS system Kendox InfoShare as a central component, which the Burkhalter Group is already using successfully for the electronic invoice archiving. The existing paper-based personnel dossiers, which are stored in vertical folders, were scanned internally by employees and then transferred to Kendox InfoShare. The original structure of the dossiers under Contracts, Personal Development, Communication, Insurance and Case Management, Equipment and Salary Administration was maintained in the digital dossiers. Susanne Fischer, who was responsible for the project at Burkhalter Management AG, added: “The biggest job was the systematic inspection of the personnel dossiers, which&nbsp;included assigning the documents to the defined categories.” The solution was configured by Arcplace in such a way that the personnel master data could be retrieved directly from the HR management system used by Burkhalter, Xpert.HRM. What’s more the solution was integrated seamlessly into the existing Office environment. Correspondence in emails can be retrieved directly from Outlook for use in the personnel dossiers. Word, Excel and PDF files can be added to electronic personnel dossiers with a few mouse clicks.</p>

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<p>Case Study</p> <h1>Burkhalter Group – at the cutting edge of digitization</h1>

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<p><span class="no-break"><span class="lead-text">Through the introduction of electronic processing for accounts payable, the Burkhalter Group has achieved significant efficiency gains and cost reductions. During a second step the leading Swiss electrical engineering group migrated all of its personnel dossiers to a completely digital management solution. Together with Arcplace, a comprehensive solution for the electronic processing and legally compliant archiving of the (previously paper-based) personnel dossiers was implemented.</span></span></p>

The initial situation

<h3>Initial situation</h3> <p>In 2013 the Burkhalter Group – supported by Arcplace – successfully migrated to automated invoice processing for accounts payable. The significant improvements that were achieved and the cost savings resulted in the “Electronic personnel dossiers” project being launched. A solution was wanted that could work on the existing technical infrastructure and enable 100% digital processing and storage of the personnel dossiers. The project objectives were defined as follows:</p> <ul> <li>Simpler processes with much less paper</li> <li>Faster and simpler retrieval of information</li> <li>Access to information irrespective of place or time</li> <li>Compliance with data protection policies (access rights)</li> <li>Strong data security and legally compliant archiving</li> <li>Significant saving of space in the archive</li> </ul> <p>Arcplace was chosen again as partner for the implementation – due to the good experience made during former projects.</p>

“The employees are also pleased about the extra space they now have due to the removal of the bulky archive cabinets.”

<p><span class="bildcaption">Susanne Fischer, IT specialist, Burkhalter Management AG</span></p>

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The results

<h3>Results</h3> <p>The Burkhalter Group is very satisfied with the way the project has gone and with the results achieved. IT specialist Susanne Fischer: “The electronic dossiers have resulted in measurably more efficient processes in HR administration. Information can be found really quickly via the full-text search function of Kendox. Authorised users can now access personnel information using different kinds of devices, irrespective of the place or time. The corresponding access rights can be defined precisely in Kendox.” The solution from Arcplace includes archiving, which complies with the strict compliance requirements, as logging takes place whenever documents are viewed or changed.</p> <p>Susanne Fischer also emphasises the user-friendliness. “The “Single-Sign-On” solution implemented by Arcplace increases convenience, as all functions of Kendox are available immediately after logging in to the corporate IT system. The powerful search functions and drag &amp; drop function are really appreciated by the users. The employees are obviously also pleased about the extra space they now have due to the removal of the bulky archive cabinets.” Kendox InfoShare can be extended easily. In addition to the electronic personnel dossiers already implemented, Burkhalter also decided to extend the range of functions of Kendox. Sub-processes for the approval of absences or viewing weekly reports or salary information will soon also be mapped within Kendox, which means they will be available simply and quickly for all involved areas and employees.</p>

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<p>Case Study</p> <h1>Ernst Sutter AG automates its invoice processing</h1>

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<p><span class="no-break"><span class="lead-text">To reduce the processing times for vendor invoices, relieve employees, management and accounting from paper-based processing, enable more cost transparency - these were the goals of the thirdlargest Swiss meat processor Ernst Sutter. Thanks to an integrated solution from Arcplace for the efficient electronic processing and legally compliant archiving of supplier invoices, which works hand in hand with the ERP system of Ernst Sutter AG, these goals were achieved in only four months.</span></span></p>

The third-largest meat processing company in Switzerland

<p>Ernst Sutter AG is a leading Swiss company in the area of meat processing and meat production. Fresh meat and meat products are produced at five production sites and delivered to two specialist butchers, as well as the retail and wholesale trade throughout Switzerland via two regional delivery platforms. Various meat specialities are also exported to the EU and Asia. The company employs around 1,000 staff and generated sales of CHF 546 million in 2016. Ernst Sutter AG, which is now part of the Fenaco Group, launched the first meat quality and sustainability label in 1989 with ‘Agri Natura’.</p>

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Digitally entering and processing vendor invoices

<h3>Digitally entering and processing vendor invoices</h3> <p>In order to tackle these problems, Ernst Sutter AG opted for an integrated solution from Arcplace, which enables the efficient electronic processing and legally compliant archiving of supplier invoices, fully integrated into the existing SAP ERP system. This is based on the software TCG DocProStar for scanning the paper and email invoices and on Basware Alusta (P2P) for implementing the digital invoice workflow. In the first step, the invoices are scanned using DocProStar and then transferred to Basware Alusta together with the extracted and validated data for the largely automated electronic account assignment, verification and approval processes.</p> <p>Invoices with an order reference are compared with the corresponding order system and, if the defined criteria are met, are automatically assigned and transferred to the financial accounting system for payment. Invoices that do not have any reference to the order&nbsp;system run through an electronic verification and approval process according to the double verification principle. The items to be approved are automatically recorded and sent to the responsible persons by email. The invoices conveniently approved by mouse click are then transferred automatically to the financial accounting system. Finally, the scanned invoice, including the account history, account assignment and header data, is stored in the windream archive system in a legally compliant manner.</p>

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At a Glance

<h3>At a Glance</h3> <ul> <li>Automatic end-to-end solution for electronic processing and legally compliant archiving of paper and email vendor invoices</li> <li>Significantly greater process efficiency and far shorter throughput times</li> <li>Improved allocation of costs and avoidance of input and filing errors or document losses</li> <li>Increased cost transparency and improved document control</li> <li>Increased cost awareness among employees through improved visibility of invoices</li> <li>Reduced load on Accounting</li> <li>Seamless integration into existing ERP and vendor systems Software used</li> <li>TCG DocProStar (Scanning, data extraction and validation)</li> <li>Basware Alusta (P2P) (Electronic account assignment, verification and approval processes)</li> <li>windream Archive (legally compliant electronic archiving)</li> </ul>

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Assignment, verification and signing off of 35,000 paper invoices per year

<h3>Assignment, verification and signing off of 35,000 paper invoices per year</h3> <p>Ernst Sutter AG receives around 35,000 supplier invoices each year. A distinction is made between invoices that have a direct reference, a so-called order reference, to the ERP system - for example for goods orders - and those without such a reference at the time of ordering, such as invoices for building maintenance, transports or office materials. In the past, incoming invoices without an ERP reference were opened at the seven locations, sent to those responsible for the cost centre for account assignment and then to the supervisor to be signed off. Once approved, invoices were forwarded to the accounting department for payment. In the case of goods invoices with a reference to the ERP system, the incoming goods were first entered in the system. The invoices were then forwarded to the accounts payable department, where they were compared with the incoming goods and, if they tallied, were released for payment. Invoices therefore took up to 14 days to process and especially the superiors complained about the mass of red tape. It was also difficult to track individual invoices within the company.</p> <h3>"50 % of our supplier invoices are now processed within two days. In the past this could take anything up to two weeks."</h3> <p><span class="bildcaption">Michael Strübi, Head of Controlling and Member of Executive Management, Ernst Sutter AG</span></p>

The results

<p>Results</p> <p>Michael Strübi, Head of Controlling and Member of Executive Management at Ernst Sutter, is very satisfied. “50 percent of our vendor invoices are now processed within two days. In the past this could take anything up to two weeks.” The project manager lists other important improvements: “We are now able to allocate costs more precisely and benefit from greater cost transparency. I have also observed an increase in cost awareness because all invoices end up with the responsible parties who have to approve them. The largely automated processes and legally compliant digital archiving enable us to avoid incorrect filing and document losses.”</p> <p>The project manager highlights the high acceptance of the system among employees and especially the management. “Supervisors used to spend hours checking paper invoices and looking for invoice information. Today, they receive one email per day, in which all open items are clearly listed and can be verified and approved with just a few mouse clicks.” The project was implemented by Arcplace’s specialists in just four months without interfering with ongoing accounting operations and works so well that it is to be implemented in other companies of the Fenaco Group in the coming months.</p>

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<p>Case Study</p> <h1>Rhaetian Railway picks up steam with Arcplace</h1>

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<p><span class="no-break"><span class="lead-text">The largest alpine railway in Switzerland, the Rhaetian Railway, relies on an innovative solution from Arcplace to introduce electronic invoice processing. Through a fully automated accounts payable process, paper and PDF invoices are efficiently captured, validated, approved, forwarded for payment and finally archived in a legally compliant manner.</span></span></p>

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Initial Situation

<h3>Initial Situation</h3> <p>The Rhaetian Railway processes around 35,000 vendor invoices per year. They were processed manually and mostly on paper until now. The invoices were scanned for pre-processing and then forwarded to the relevant department in paper form. The documents were then assigned to accounts, signed and sent back to the accounts payable department, where they were scanned a second time and transferred to the accounting system to be booked and paid. There was no process transparency and a lot of resources were tied up, resulting in high costs.</p>

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Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Short throughput times</span></li> <li><span class="MaaxBold">Optimized use of resources</span></li> <li><span class="MaaxBold">More process transparency</span></li> </ul> <p>The solution implemented by Arcplace, which is entirely integrated in Rhaetian Railway’s system landscape, enables highly efficient, automated invoice processing for both paper and PDF invoices. The implementation of Basware’s leading technology enables the entire workflow from the capture of vendor invoices, validation and approval, through to payment and transfer to the archive. In future, a process that is uniform company-wide for order, vendor and expense invoice processing (Purchase-to-Pay) can also be implemented without a problem.</p> <h3>"The collaboration with Arcplace was professional, fair and open. We worked as equals during the entire project."</h3> <p><span class="bildcaption">Jörg Steiner, IT Project Manager, Rhaetian Railway</span></p>

Results

<h3>Results</h3> <ul> <li>Significantly higher process efficiency and shorter throughput times</li> <li>Adherence to authorization rules is ensured through the electronic approval of vendor invoices</li> <li>Modular solution to introduce a process that is uniform company-wide for order, vendor and expense invoice processing</li> <li>Process transparency and professionalization is ensured</li> </ul>

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<p>Case Study</p> <h1>VERIT Immobilien expediting digital transformation with Arcplace</h1>

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<p><span class="no-break"><span class="lead-text">As part of its comprehensive digitization strategy, VERIT Immobilien AG has decided to employ Arcplace’s Scanning Services. All incoming mail, amounting to over 100,000 letters annually, is currently scanned with OPEX one-step scanning technology. TCG DocProStar with its artificial intelligence (AI) is used for classification and data extraction in order to be able to guarantee more efficient processes and smooth forwarding to the existing peripheral systems.</span></span></p>

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Initial Situation

<h3>Initial Situation</h3> <p>VERIT Immobilien AG is in the throes of digital transformation. The in-house scanning of all vendor invoices needed to be replaced and a digital mailroom introduced. In view of the large number of documents that had to be digitized and classified every day, the company decided to outsource scanning in order to be able to further reduce manual, repetitive and timeconsuming activities.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Annual digitization of over 100,000 documents</span></li> <li><span class="MaaxBold">Use of forward-looking technology with AI</span></li> <li><span class="MaaxBold">Time saving through process automation</span></li> </ul> <p>The physical documents are scanned in the Arcplace Scan &amp; BPO Center and then classified and extracted. Use of the DocProStar technology plays an important role in classifying the incoming documents, since it works with the support of artificial intelligence (AI) in the form of machine learning. The solution had to be “trained” in advance with example documents from VERIT Immobilien. The system is constantly learning as it works, and this classification intelligence can be expanded – by way of the continuous improvements it makes through self-learning or the addition of new document types. The goal is to use these technologies to ensure that the solution is constantly optimized, thus relieving operators of manual activities and further automating processes. Moreover, detailed and dynamic reporting guarantees full transparency regarding processing quantities and automation rates.</p> <h3>"A structured inbound process is essential for us. Digitized mail is vital for the automated processing of our core processes."</h3> <p><span class="bildcaption">Martin Frei, Chief Digital Officer (CDO), VERIT Immobilien AG</span></p>

Results

<h3>Results</h3> <ul> <li>Digital processing of vendor invoices</li> <li>Introduction of digital mailroom with classified documents</li> <li>Greater efficiency, fewer repetitive tasks, faster through-put time</li> <li>Inline with digitization strategy</li> <li>Transparent reporting</li> </ul>

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<p>Case Study</p> <h1>Retraites Populaires relies on Arcplace’s innovative incoming mail service</h1>

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<p><span class="no-break"><span class="lead-text">Until 2022, Retraites Populaires still received all its mail in physical form. The Vaud institution then decided to outsource the receipt and digitization of its incoming mail to Arcplace in its entirety. Following the launch of the Digital Mailroom, more than 300,000 letters are processed annually by Arcplace, with full transparency for Retraites Populaires and its customers. Modern technologies based on artificial intelligence make it possible to automate much of the processing that has traditionally been done by hand.</span></span></p>

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<h3>We will be happy to advise you personally</h3> <p>Do you want to know more about the Digital Mailroom? Please contact us.</p>

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Initial Situation

<h3>Initial Situation</h3> <p>Founded in 1907, Retraites Populaires is a key player in the canton of Vaud. The Vaud-based institution now has more than 200,000 customers and employs more than 350 people across three sites. The manual handling of incoming documents (up to a thousand letters a day), repetitive tasks and the physical filing of paper documents were making it difficult to carry out processes and were consuming a huge amount of time and storage space.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Solution implemented in two months</span></li> <li><span class="MaaxBold">Handling of 1,000 documents a day</span></li> <li><span class="MaaxBold">Time saving through automation</span></li> </ul> <p>All incoming physical mail is scanned, classified and extracted at the Arcplace Scan &amp; BPO Center. One of the system’s strong points is its classification, thanks to the use of DocProStar technology, which uses artificial intelligence (AI) in the form of machine learning. The system is constantly learning as it operates. This classification intelligence can be extended by adding new document types. A solution that is constantly evolving means that administrative burdens can be further reduced, and process automation increased. As well as document classification, the full service includes the extraction of relevant business data, comparison with master data and – if necessary – manual validation. An advanced system for reading envelopes before they are opened enables several levels of blacklists to be established and certain unopened envelopes to be returned.</p> <h3>"The success of Arcplace at Retraites Populaires is the result of its excellent deployment at every stage and the dynamic relationship between the two companies."</h3> <p><span class="bildcaption">Eric Birchmeier, Head of Services Division, Retraites Populaires</span></p>

Results

<h3>Results</h3> <ul> <li>Optimization of resources</li> <li>Automation saves time</li> <li>Greater efficiency, fewer repetitive tasks</li> <li>Solution can be extended for other processes</li> <li>Greater transparency over the entire process thanks to dashboards</li> </ul>

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<p><br /> "Arcplace was already offering 'Automated Mail Processing' on its website in 2007. However, this solution was met with little interest at the time, as companies had not yet digitized the processes triggered by incoming mail. We therefore removed the service and only offered it again in 2015 - with initial success," explains Robbert Spierings, CEO &amp; Founder. While the Digital Mailroom was still in its infancy, documents were scanned in but printed out again by those responsible in the departments. The road to the paperless office was long and there was no recognizable added value at the time.</p> <h3>Far more than just letter mail</h3> <p>While mail dispatch was long limited to physical letters or emails, the volume of incoming mail has changed dramatically. Mail is received via various digital channels, the volume of letters sent is declining and the volume of parcels sent has increased by 12.5% per year over the past 10 years. Working from home also has a major impact on efficient and secure mail processing within a company. Just as volumes and trends in incoming mail have changed, Arcplace's solution has also continued to evolve. Roger Egli, Head Professional Services &amp; Solution Owner Input Management at Arcplace, together with Roland Bigler, CEO of CodX Software, explained what this development looks like, what advantages an end-to-end process brings and what added value a Digital Mailroom can offer companies.</p> <p>We were very pleased with the feedback from participant Taskin Sirin from Julius Baer, which we received the same evening: "Thank you very much for the warm welcome, the good tour of the company and the great aperitif. It was a pleasure to make interesting acquaintances and to experience the professionalism of the company." We say thank you!</p> <h3>Missed the event? No problem!</h3> <ul> <li>Would you also like to gain in-depth insights into the end-to-end process of a Digital Mailroom and learn about the roles played by automation with AI, end-to-end tracking and the process tracking system?</li> <li>Would you also like to visit our Scan &amp; BPO Center?</li> <li>Would you like to benefit from a free potential analysis to find out whether the introduction of a Digital Mailroom makes sense in your individual case?</li> </ul> <h3>Then we look forward to hearing from you:</h3>

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31. März 2016 <h2>Pfister möbelt die Rechnungsverarbeitung auf</h2> Die Möbel Pfister AG, Marktführerin im Schweizer Einrichtungsfachhandel, hat die Verarbeitung der Kreditorenrechnungen unternehmensweit digitalisiert und automatisiert. Mit der Lösung von Arcplace können die bis zu 30’000 jährlich eingehenden Papier- und E-Rechnungen schnell und zuverlässig zentral erfasst, überprüft und über vordefinierte Workflows zur Genehmigung und Bezahlung weitergeleitet werden. Durch die effizienteren Prozesse profitiert Pfister von besseren Lieferantenkonditionen, mehr Transparenz und tieferen Kosten.

Box Lead Mail processing through the ages

<p>Juli 16^th, 2024</p> <h1><span class="no-break">Mail processing through the ages</span></h1> <p><span class="lead-text"><span class="no-break"><span class="MaaxItalic">At the roundtable event in the Scan & BPO Center in Glattbrugg, Arcplace took over 25 participants on a journey through time and demonstrated the 'Best Practice of a Digital Mailroom'. In order to understand how a Digital Mailroom works today and to see the infinite number of facets this solution entails, the guests were taken on a tour of the center. The event was rounded off with a joint exchange over an aperitif.</span></span></span></p>

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Kontaktformular Digital Mailroom EN Blue dark

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Link auf LinkedIn EN

<p><em class="fa fa-linkedin">&nbsp;</em><a href="https://www.linkedin.com/posts/arcplace-ag_roundtable-event-digitalerposteingang-activity-7212026511128723456-9-f4?utm_source=share&amp;utm_medium=member_desktop" target="_blank" title="Some impressions of the event on LinkedIn">Some impressions of the event on LinkedIn</a></p>

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<p><span class="bildcaption"><span class="bildcaption no-break">The speaker Roger Egli has been working in Input Management for over 15 years.</span></span></p>

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<h3>Case Study as PDF</h3>

<p>Case Study</p> <h1>Profond plans ahead with the Digital Mailroom Service “Light”</h1>

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Box Lead Case Study: Profond plans ahead with the Digital Mailroom Service “Light”

<p><span class="no-break"><span class="lead-text"><span class="lead-text no-break">For the past year, an increasing number of employees have been working from home – also at Profond Pension Fund in Zurich. To ensure the daily mail does not get left behind in the company, Profond has chosen the Digital Mailroom Service “Light” from Arcplace. Incoming physical mail is diverted to the Arcplace Scan &amp; BPO Center, digitized and transferred to Profond for quick and easy further processing.</span></span></span></p>

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Initial Situation

<h3>Initial Situation</h3> <p>Profond is one of the largest independent collective pension funds in Switzerland with over 57,000 insured persons. It employs around 100 people at its locations in Zurich, Crissier, Biel and St. Gallen. Until now, incoming mail was distributed internally to all locations individually by physical means. Due to the increased amount of work in the home office, the timely receipt as well as efficient further processing of the letter post was at risk.</p>

Solution

<h3>Solution</h3> <ul> <li><span class="MaaxBold">Implementation of the service in just 3.5 weeks</span></li> <li><span class="MaaxBold">Efficient processing of up to 100 letters each day</span></li> <li><span class="MaaxBold">Expansion of the standard service with a blacklist</span></li> </ul> <p>Arcplace implemented the Digital Mailroom Service "Light" for their Zurich location in just 3.5 weeks. The physical mail is forwarded to the Arcplace Scan &amp; BPO Center, where it is processed using a high-performance scanning infrastructure. One PDF/A is created per envelope and the generated files are transmitted each day to the customer via SFTP server. At Profond’s request, the standardized service was expanded with a so-called blacklist. With the blacklist, all letter post to HR is sent to an inbox after scanning, to which only a defined person at Profond has access. The digitized letters, together with any 3D objects that have been sorted out, are packed in boxes and returned to Profond three times a week.</p> <h3>"We were on the lookout for a partner who could quickly and pragmatically implement a solution for the Digital Mailroom that could be further expanded."</h3> <p><span class="bildcaption">Marco Immler, Head of Innovation and Technology, Member of the Executive Board at Profond</span></p>

Results

<h3>Results</h3> <ul> <li>Letter post is received digitally, irrespective of the location</li> <li>Digitized mail can be processed quickly and easily</li> <li>Options to expand the solution further through connection to accounting systems or the use of OCR technology</li> <li>Simple handling, flexible solution, pragmatic implementation</li> </ul>

We will be happy to advise you personally

<h3>We will be happy to advise you personally</h3> <p>Do you want to know more about the Digital Mailroom? Please contact us.</p>

Kontaktformular Digitaler Posteingang EN

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<h3>You need a Digital Mailroom if ...</h3> <p><span class="no-break">... process delays or interruptions are common in your organization due to documents not being forwarded or being forwarded too slowly,</span><br /> &nbsp;</p> <p><span class="no-break">... manually processing of incoming mail generates high costs,</span><br /> &nbsp;</p> <p><span class="no-break">... you must fulfil compliance requirements and track incoming information at all times,</span><br /> &nbsp;</p> <p><span class="no-break">... storing paper documents causes you space problems,</span><br /> &nbsp;</p> <p><span class="no-break">... you spend a lot of time manually searching for information.</span></p>

We will be happy to advise you personally

<h3><br /> We will be happy to advise you personally</h3> <p>Do you want to know more about the Digital Mailroom?<br /> Please contact us.</p>

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Download the whole Dossier now

<h3>Download the whole Dossier now</h3> <p>Content:</p> <ul> <li>You need a Digital Mailroom if ...</li> <li>The Benefits</li> <li>How it works in 6 steps</li> <li>Operating models: In-house or as a service</li> <li>Use of leading technologies</li> </ul>

Download Dossier Digital Mailroom EN

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Automatically capture, distribute and archive incoming Mail

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Haupttitel: Automatically capture, distribute and archive incoming mail

Box Digital Mailroom Lead EN

<p><span class="lead-text no-break">A company receives information in many different forms – as paper-based letters, via forms on websites, as emails or as data entered by customers on various devices. A Digital Mailroom creates a central point of entry where all incoming paper-based and digital information is automatically captured to be distributed electronically throughout the company, traceably processed and finally archived in a legally compliant manner.</span></p>

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Implementing a Digital Mailroom

<h3>Implementing a Digital Mailroom</h3> <p>Useful tips from our experts for the early stages of your project</p>

Download Implementing a Digital Mailroom

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Guide Implementing Digital Mailroom

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<h3><br /> We will be happy to advise you personally</h3> <p>Do you want to know more about the Digital Mailroom?<br /> Please contact us.</p>

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Box Guide: Implementing Digital Mailroom

<p><span class="lead-text no-break">Have you decided upon a solution and suitable partner for implementing a Digital Mailroom at your company? Congratulations! Now it’s time to actually implement it. What needs to be considered in the early stages of the project to ensure it’s a success right from the start? What needs to be defined? And what are the typical stumbling blocks?</span></p>

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Guide: Implementing a Digital Mailroom

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Haupttitel: Guide Implementation Digital Mailroom

Abschnitt: Guide Implementing Digital Mailroom

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Evaluation of a Digital Mailroom

<h3>Evaluation of a Digital Mailroom</h3> <p>With concentrated Arcplace expert knowledge to the right solution</p>

Download Evaluation of a Digital Mailroom

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Guide Evaluation Digital Mailroom

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<h3><br /> We will be happy to advise you personally</h3> <p>Do you want to know more about the Digital Mailroom?<br /> Please contact us.</p>

Kontaktformular Digital Mailroom EN Beige

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Box Guide: Evaluation Digital Mailroom

<p><span class="lead-text no-break">This guide will assist you when you are thinking about implementing a Digital Mailroom in your company. Our Input Management experts can give you some valuable tips, so that you can evaluate the different providers and make the correct preparations.</span></p>

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Guide: A Digital Mailroom for your Company

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Haupttitel: Guide Evaluation Digital Mailroom

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Potential Analysis for a Digital Mailroom

<h3>Potential Analysis for a Digital Mailroom</h3> <p>Individual solution proposal for the introduction of a Digital Mailroom</p>

Download Potential analysis for a Digital Mailroom

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<h3><br /> We will be happy to advise you personally</h3> <p>Do you want to know more about the Digital Mailroom?<br /> Please contact us.</p>

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Box Guidebook: Potential analysis for a Digital Mailroom

<span class="lead-text no-break">Arcplace advises companies on whether the introduction of a Digital Mailroom makes sense in their individual case and gives them a detailed overview of the daily mail volumes. Thanks to the potential analysis a company can estimate which of the incoming documents are most promising for optimization through digitization and automation.</span>

Haupttitel: Guidebook: Potential analysis for a Digital Mailroom

Arcplace as consultant: Potential Analysis for a Digital Mailroom

Abschnitt: Guidebook: Potential analysis for a Digital Mailroom

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Box Lead Helvetia digitizes incoming mail with Arcplace

<p>June 26^th, 2018</p> <h1>Helvetia digitizes incoming mail with Arcplace</h1> <p><span class="lead-text"><span class="MaaxItalic no-break">For the implementation of its ECM strategy, Helvetia Insurance has decided to commission an external service provider with the digitization of its incoming mail. An evaluation of suitable scanning specialists led the company to choose Arcplace.</span></span></p>

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31. März 2016 <h2>Pfister möbelt die Rechnungsverarbeitung auf</h2> Die Möbel Pfister AG, Marktführerin im Schweizer Einrichtungsfachhandel, hat die Verarbeitung der Kreditorenrechnungen unternehmensweit digitalisiert und automatisiert. Mit der Lösung von Arcplace können die bis zu 30’000 jährlich eingehenden Papier- und E-Rechnungen schnell und zuverlässig zentral erfasst, überprüft und über vordefinierte Workflows zur Genehmigung und Bezahlung weitergeleitet werden. Durch die effizienteren Prozesse profitiert Pfister von besseren Lieferantenkonditionen, mehr Transparenz und tieferen Kosten.

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Box Helvetia digitizes incoming mail with Arcplace

<p>Helvetia is a quality-oriented all-lines insurer with 160 years of experience. It is one of the leading insurance companies in Switzerland, supporting more than 1.3 million customers with 38 general agencies and around 3,500 employees.</p> <p>Mail receipt at <span class="no-break">Helvetia</span> currently takes place on a localized basis at various locations. After the mail is received, it is opened and forwarded by means of a group mailbox, largely in physical form, to the relevant department for further processing. In some cases mail is scanned after opening, classified by the logistics department, and distributed to the corresponding electronic mailboxes. These business processes are now being optimized and automated with the support of <span class="no-break">Arcplace</span>. “We are delighted that <span class="no-break">Helvetia</span> has opted for our scanning services and that we have been able to execute this ambitious project with such a renowned company”, explains <span class="no-break">Michael Niederjohann, Head of Scan Center &amp; BPO Arcplace</span>.</p> <h3>Processing of 8,100,000 pages a year</h3> <p>In future, through the staggered introduction of a digital mailroom over the next few years, a total of approximately one million pieces of mail – which corresponds to around 8,100,000 pages – will be forwarded centrally through a mailbox from<span class="no-break"> Helvetia</span> to the Arcplace Scan Center, where the mail will undergo sorting, opening, re-sorting, preparation for processing and scanning. Here, Arcplace will make use of the scanning technology from OPEX. The scanning workstation will take over the automated opening, the individual page recording and the scanning of the documents.</p> <p>After the mail items have been digitized, they will be forwarded to <span class="no-break">Helvetia</span> by means of secure data exchange. Detailed reporting on the processing provides daily information about the service provision by Arcplace. The physical items of mail will be stored for a fixed interim period and then certifiably destroyed.</p> <h3>A client portal for reporting and analyses</h3> <p>In order to be able to ensure the traceability of the tasks executed and to report on this, an electronic process monitoring system is being implemented during the course of the overall project. The data emerging from this will be prepared graphically in a client portal and made available to authorised employees of <span class="no-break">Helvetia</span>.</p> <h3>Arcplace AG</h3> <p>Swiss company <span class="no-break">Arcplace</span> AG is a specialized IT service provider in the information management and archiving industry. <span class="no-break">Arcplace's</span> portfolio includes solutions for the scanning, management and archiving of documents as well as the protection and archiving of data. By combining the latest technologies with innovative service models like Managed Services, Cloud Services or Business Process Outsourcing, <span class="no-break">Arcplace</span> can provide optimal solutions for companies of any size.</p> <p>Since its founding in 2006, <span class="no-break">Arcplace</span> has implemented solutions for more than 900 customers across a wide range of sectors. <span class="no-break">Arcplace</span> offers its services via data centers located in <span class="no-break">Switzerland</span>.</p> <h3>Contact:</h3> <p>Arcplace AG<br /> Mühlebachstrasse 54<br /> CH-8008 Zürich<br /> <a href="tel:+41445012200" target="_self" title="click to call">+41 44 501 22 00</a><br /> <a href="mailto:sales@arcplace.ch" title="Opens window for sending email">sales@arcplace.ch</a></p>

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<span class="bildcaption no-break">Representatives from Helvetia Insurance and Arcplace after signing the contract (left to right): Roger Gander, Head of Facility Management at Helvetia - Thomas Kramer, Head of Infrastructure and Organization at Helvetia - Robbert Spierings, CEO Arcplace - Matthias Göckel, Project Manager of ECM@BV at Helvetia - Volker Meyer, Sub-Project Manager of Scanning at Helvetia - Michael Niederjohann, Head of Scan Center &amp; BPO Arcplace - Daniel Mettler, Project Manager at Arcplace - Markus Saladin, ECM Programme Manager at Helvetia.</span>

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