HypothekenZentrum AG is a subsidiary of the VZ Group, manages mortgages for institutional clients and transfers loans. The company stored its dossiers physically and to process them, employees had to ‘check out’ and ‘check in’ the paper documents in the archive room. To enable location-independent access to the work documents and improve efficiency, all dossiers needed to be digitized. This digitization had to be implemented in the shortest possible time while meeting the strict quality and security standards required of a financial services provider.
The process of extracting the dossiers by trained Arcplace employees was carried out at full speed to enable the digitization to proceed as quickly as possible. All dossiers were labeled with a barcode on-site at the customer’s premises which was scanned before being placed in transport boxes, ensuring seamless tracking. The scanning was carried out in Arcplace's Scan & BPO Center in Glattbrugg. After just four months, all digitized dossiers were securely and fully transferred to HypothekenZentrum’s archive system via an SFTP server.
Christian Bünter, Head of Relationship Management, HypothekenZentrum AG