Until 2022, Retraites Populaires still received all its mail in physical form. The Vaud institution then decided to outsource the receipt and digitization of its incoming mail to Arcplace in its entirety. Following the launch of the Digital Mailroom, more than 300,000 letters are processed annually by Arcplace, with full transparency for Retraites Populaires and its customers. Modern technologies based on artificial intelligence make it possible to automate much of the processing that has traditionally been done by hand.