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Case Management & Smart Processes

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Workflow & Case Management

Workflow technologies are used to optimize standardized processes and to make them more efficient. Workflows are also frequently used as part of Business Process Management (BPM) solutions.

Arcplace sets up document-centric workflows at the customer's premises, taking into account the defined set of rules. As a result, customers can, for example, assign daily tasks automatically or have the system monitor reminders for an individual employee.

Examples of the use of workflow technologies include automatic processing of supplier invoices or the distribution of individual emails in a digital inbox. Workflows, furthermore, are a great help for companies seeking to improve traceability in the context of audits and reporting. All workflow steps are logged, and this information can be used, for example, to analyse the average processing time for an individual workflow step.

 

Case Management

Case management differs from workflow management in that the system supports non-standardized processes, which differ from case to case and are therefore, dynamic.

The employees involved in a case often record new processes and activities which can be assigned to other users. The person responsible for the case has the option to monitor progress of these activities. Case management also offers extensive reporting options, which can be used to optimize processes.

Flexible implementation models

There are different implementation models available for the workflow technologies used by Arcplace. Besides conventional on-premise installations, customers can choose between the "Managed" or "Cloud" service models. In the case of a managed service, the solution is provided on the customer's premises while being operated and managed by Arcplace. In the case of cloud-based services, solutions are offered from Arcplace's datacenters or by the manufacturer in the form of software-as-a-service (SaaS).

 
Flexible implementation models

Arcplace Workflow technology partners

Arcplace has strategic partnerships with a number of Workflow solution vendors, including:

  • Basware (Invoice Automation / P2P)
  • OnBase by Hyland (Workflow and Case Management)

With these technologies, Arcplace is able to flexibly and successfully meet the most diverse requirements when designing and implementing a Workflow solution.