Historically, the bank has always scanned customer and credit dossiers once processing was complete. The entire process remained mainly paper-based and physical files shuttled between the different departments, making it difficult to optimize processing times.

Faster processes and improved quality service for customers

Arcplace has implemented an ECM solution based on OnBase by Hyland Software. The history of scanned documents has been migrated to the new platform, ensuring compliance with archiving requirements. In addition, all paper now arriving at the bank is scanned and undergoes fully automated processes integrated into the existing ecosystem. Documents are available immediately and processing is accelerated. This easy access to information ensures faster and better quality service to the bank's customers.

"Thanks to the work of all the Crédit Agricole next bank teams, professional support from Arcplace and the OnBase platform, the bank’s back-office processes are now accelerated and more secure, at the service of our customers", explains Maxime Charton, Innovation & Digital Evolution Manager, Crédit Agricole next bank (Suisse) SA.

Arcplace AG

Swiss company Arcplace AG is a specialized IT service provider in the information management and archiving industry. Arcplace's portfolio includes solutions for the scanning, management and archiving of documents as well as the archiving of data. By combining the latest technologies with innovative service models like Managed Services, Cloud Services or Business Process Outsourcing, Arcplace can provide optimal solutions for companies of any size.

Since its founding in 2006, Arcplace has implemented solutions for more than 900 customers across a wide range of sectors. Arcplace offers its services via data centers located in Switzerland.

Contact:

Arcplace AG
Irene Feusi
Mühlebachstrasse 54
CH-8008 Zürich
 +41 44 501 22 00
 i.feusi@arcplace.ch