CA next bank digitizes its back-office processes with Arcplace
Crédit Agricole next bank (Suisse) SA is a Swiss retail bank belonging to one of Europe’s leading groups. In operation in Switzerland for almost 20 years, it offers banking solutions tailored to the essential needs of an active, mobile clientele: simplifying day-to-day management, carrying out real-estate projects and proactively preparing for the transition to retirement. The bank has chosen Arcplace as its partner for implementing the digital transformation of back-office processes, in particular account opening, document management and personnel dossiers.
(Image source: Crédit Agricole next bank (Suisse) SA)
Historically, the bank has always scanned customer and credit dossiers once processing was complete. The entire process remained mainly paper-based and physical files shuttled between the different departments, making it difficult to optimize processing times.
Faster processes and improved quality service for customers
Arcplace has implemented an ECM solution based on OnBase by Hyland Software. The history of scanned documents has been migrated to the new platform, ensuring compliance with archiving requirements. In addition, all paper now arriving at the bank is scanned and undergoes fully automated processes integrated into the existing ecosystem. Documents are available immediately and processing is accelerated. This easy access to information ensures faster and better quality service to the bank's customers.
"Thanks to the work of all the Crédit Agricole next bank teams, professional support from Arcplace and the OnBase platform, the bank’s back-office processes are now accelerated and more secure, at the service of our customers", explains Maxime Charton, Innovation & Digital Evolution Manager, Crédit Agricole next bank (Suisse) SA.
Swiss company Arcplace AG is a specialized IT service provider in the information management and archiving industry. Arcplace's portfolio includes solutions for the scanning, management and archiving of documents as well as the archiving of data. By combining the latest technologies with innovative service models like Managed Services, Cloud Services or Business Process Outsourcing, Arcplace can provide optimal solutions for companies of any size.
Since its founding in 2006, Arcplace has implemented solutions for more than 900 customers across a wide range of sectors. Arcplace offers its services via data centers located in Switzerland.