Update April 24th, 2020

Frequently Asked Questions

What has Arcplace done since the outbreak of the corona virus?

To protect our employees, customers and partners, we have since February followed the BAG recommendations such as restricting travel, implementing social distancing, avoiding public transport and making use of home office wherever possible. At our Scan Center, where complete remote operation is not possible, we have introduced split operations and have extended the surface available in order to spread the employees as much as possible. These various actions are consolidated in our Pandemic Plan, which is regularly revised.

Should we expect any disruptions, downtime or delays of our services?

At this stage, as a result of our response to the situation, we see the risks of service disruption, downtimes or delays as “low”. We will keep our customers informed through the usual channels should the situation change.

How is customer support handled?

Customer support continues during the Arcplace business hours. In order to minimize the risks of infections, the support team is making extensive usage of home office. Our engineering teams are well equipped to perform their tasks when working remotely.

Will there be delays in certain support resolutions?

At this stage, we do not expect significant delays. We are confident that our systems and procedures can continue to support our customers during this time.

What is Arcplace doing to monitor the situation?

We are keeping a close eye on developments related to the corona virus in order to react promptly to any changes that require further actions. We have created an internal Taskforce that is regularly exchanging information and actively monitoring the situation through trusted information sources such as the BAG and the Swiss media.

What is Arcplace's position on short-time work?

Arcplace introduced short-time work in the course of the Corona crisis. It is our declared goal that our customers do not feel the effects of this short-time work. We will therefore continue to be available to our customers as usual. Arcplace is using short-time work to reduce working hours in those areas that are not directly related to customer orders.

Who can I contact if I need further information?

Please contact our sales team ( sales@arcplace.ch) or support team ( support@arcplace.ch)for any additional information you may need. During business hours (MO - FR from 8:00 - 17:00) we can also be reached under our main number  +41 44 501 22 00.